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County bidding for new 911 system March 15, 2010

Luzerne County is seeking bids for a new computerized 911 dispatch system expected to shorten response times and give emergency responders access to more critical information.

The county has outgrown its current Computer Assisted Dispatch system, which was installed in 2002, said Luzerne County 911 Data Manager/Technical Support Manager Fred Rosencrans.

“It can’t handle the volume. We dispatch for 76 municipalities and handle 1,000-plus calls per day,” Rosencrans said.

The CAD system “tracks and handles the heart and soul of 911 functions,” he said.

One of those functions is automatically plotting the address and location of a caller on a county GIS map on a computer screen.

Currently, when the 911 center receives a call, a dispatcher has to look up the protocol for the police, fire or other emergency department that would handle the call before dispatching.

“That inherently adds a 30- to 45-second delay,” Rosencrans said.
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